[Edit, 02-Dec-2011 - I've just found out that the "Todd" guy in this story ended up getting fired over this.  I'm leaving it up for historical reference and because just taking it down would fail to acknowledge that Tuffy did the right thing.  I genuinely feel bad for costing anyone a job - I'd have preferred that someone just let this asshat know that you don't do business this way - but at the same time I'm glad to know that telling the story made a genuine difference to someone in the greater organization. -jh]

I'm taking a friend on a long trip this weekend, and wanted to get my oil changed.  I go to the local wally world, which I hate but they've usually got the cheapest oil change in town.

While there I whip out my phone just to doublecheck local oil changes and see if I can get a better deal.  Tuffy Muffler on Stadium is the first search result, I call them

"Yeah, we got a special today, $16,95 oil change up to five quarts, c'mon over!"

So yeah, that's like...half the price of wallyworld, so I head over.

I'm standing in line and all of a sudden this greasy POS ("Todd," he says his name is while pointing to the spot on his shirt where there might ordinarily be a name tag but there's not today), obviously suffering from ILD (that's "Imaginary Lateral (Oblique) Disorder) and delusions of adequacy starts hollering "I'm sure all of you don't have appointments!" like he's being funny.  There's about 10 people standing there and we all start looking at each other like..."did these assholes just waste our time?  I think they did..."

Now keep in mind that there is a sign RIGHT IN FRONT OF THE STORE advertising this oil change at this price.  Nothing about appointments, or anything else.  Also keep in mind that the ONLY REASON I came to this place to begin with is that they told me on the phone that they had a great deal on an oil change and to come on by.

All of a sudden "Todd" must have decided that this looked like too much work and hollers "If you don't have an appointment, we can't take you."  Everyone groans and I say, "Well, it would have been nice if someone had told me that FIVE MINUTES AGO when I called from another service station, so I didn't have to waste my time and gas driving here."

At which point this gelatinous f*cktard *walks out from behind the counter and tries to get in my face.*  "DID YOU TALK TO ME ON THE PHONE?!?!  DID YA?!?! HUH?!?!"

I stood there looking down at the top of his greasy head with my arms folded and let him look like a blithering idiot in front of all his customers for a minute and then I said "Hey, Todd, I've got a question."

"WHAT'S THAT!?" like he's gonna do something if he doesn't like the question.

"What in the world makes you think you can talk to someone like this who has come in to pay you for performing a service, and not suffer any consequences, you obnoxious f*ck?"

As he took a deep breath to again try to intimidate me - which, you may have noticed, is not really the way to deal with me - I held my hand up and said "Tell you what:  I'm going to go share my experience with my friends, and you can continue driving customers away by being an obnoxious, aggressive dick.  Have a nice day."

Then I walked out and took the picture that I'm about to post. I shot a vid, too, but the sound is hosed so I scrapped it.

So yeah.  Don't be fooled by the advertising on their street sign, and don't be fooled by their low price:  Tuffy Muffler on Stadium Drive has at least one seriously ignorant mofo working for them, and they advertise this low oil change price just to get you in the door hoping to do other, more expensive work.  If you haven't that additional work, they'll blow you off, and if you challenge them to live up to what they tell you on the phone, they'll come out from behind the counter and try to chestbump you into submission (which is really funny since this guy "chestbumping" me amounted to him giving me a nut massage with his sternum).

Avoid at all costs, and if you can't avoid it...tell Todd I said hi and go f*ck yourself.