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Annoyances

30. July 2008 by John Henry

So I've been quiet for a while, and thought it was time to update with a good old-fashioned JH rant.

As should be obvious by the title, it won't be the last...

First, E! "News" online.  I have Yahoo News set as my home page, and I keep abreast of entertainment news as a matter of both personal and semi-professional interest.  One of Yahoo News' featured providers in the Entertainment 'section' is "E! Online," propagated by the E! Television Network.

I'm not sure who told these obnoxious, smart-assed, snarky, insulting mouthbreathers that their uninformed, uniformative, and insulting (both to their subjects and their readers) excrement constitutes journalism, but whoever it was should be strung up by their keyboard cable and beat to death with an attitude adjuster.  Nothing published by this connection of bottom-feeding hangers-on escapes the apparently insatiable need for condescension.  For example, in one article I caught today, a bit regarding a intellectual property disagreement between blues-rock band The Black Crowes and country-pop singer Gretchen Wilson contained not only the god-awful headline "Black Crowes Caw Out Gretchen Wilson for Alleged Song Stealing," but wrapped their piece with the following comment:

"On the bright side, should the Crowes' claims hold in court, at the very least it would show that the band's peers, if not necessarily their critics, actually do listen to their music all the way through."

Is this supposed to represent wit?  This is actually one of the more ambiguous and less offensive examples; here, you can't quite tell if they're trying to insult critics or the Crowes.  Point is, it doesn't matter:  your job is to report the news, not see how many hi-fives you can get from your little cadre of suckups for writing the most obnoxious gutter-level attempt at an insult.  This crap is an insult to the intelligence of anyone who reads it. 

It goes further, though; all too often, the 'news' being reported is more along the lines of "Cursed Cast Members from American Pie:  Our Top 9," in which we get to watch the "writer/s" revel in the career mishaps, personal travails, and other voyeuristic tidbits related to the popular late '90s teen comedy.

At long last, America, have you no sense of decency?  Who are the muck-dwelling Darwinian contradictions who sit with their bag of cheezy poofs and orange genitals, anxiously awaiting this particular brand of 'news?'  What kind of pathetic mouth-breathing moron derives such pleasure from the personal pain of other human beings that they would ever allow this tripe to circulate beyond the bathroom stalls of seedy Hollywood bars?

Maybe I'm missing something, but I think if I were running the 'Entertainment Network,' I would aspire to making it something more than the media equivalent of an ill-maintained public commode.  Grow up or shut up, E! Online.

Next up:  Websites, both government and private.  I've got a long list of complaints and logical anomalies regarding much of our government, but there are a couple of particular types of boneheadedness I want to address for now.

First:  On both the North Carolina Employment Security Commission website, and on the website of the company that handles my parents' mortgage, a PIN is required to access basically anything but the front page, including contact forms to report issues with the website.  In both cases, the issue at hand is that my parents have never been given a PIN number for either site.  On neither site is there any indication of how one goes about getting a PIN, and here's the kicker:  in order to contact these people to request a PIN, you have to have a PIN to access the e-mail form.

This isn't just bad web design, this is pure boneheaded stupidity at its very finest.  Whatever brother-in-law's cousin's sister's nephew bribed the government to get this contract in the first place, and whoever within the government approved it, should be forced to read Joseph Heller's Catch-22 over and over and over again until they manage to learn how to think like a reasonably intelligent human being.

And then there's the NC Child Support Enforcement website.  I have an old bill that I've been paying down forever, in very small increments.  My bill is due on the first.  So, today being the 30th, I thought it was about time to take care of it, and went to the website to use their 'convenient' online payment system.  First off, it costs five bucks to make a payment - in my case, this is a 25% surcharge.  I fail to see how this serves the interests of children.  Secondly, it's not until the payment is made, processed, and confirmed that you find out it takes two days for the payment to post.  This would be ridiculous in and of itself, given that I can process a payment through my own website in about a nanosecond and have the cash in hand and ready to spend immediately.  What makes it absolutely outrageous is that I am now at risk of a contempt of court citation because I didn't pay 'on time'...even though I actually did.  Payment's due on the 1st, today is before the first, and I no longer have that money.  I have a confirmation receipt saying I paid...but of course, it's going to end up with me having to argue about it in court again.

And before I get hit with 'that's what you get for waiting until the last minute,' to hell with that.  The bill's due on the first.  Not "the first minus two business days for processing."  And who is this money being paid to?  The state assesses fees to maintain the account; additionally the entire division is allegedly tax-supported. So why is there another fee tacked on to this, that I have to pay?  Especially when the system that this fee allegedly supports is so clumsy and inefficient that it takes two days to post a payment, when I can run to the corner store and buy a soda with my debit card and the payment shows up immediately?  My bank account certainly doesn't wait two days to post the payment, so why am I not credited for it?

There are a million examples of this kind of stupidity, and I intend to run through most of them here at some point.  For now, just consider:  If "E!" news, websites that require PIN's you don't have to request the PIN you don't have, and an electronic payment system that actually takes longer than standard postal delivery to post a payment are the best that we as a society can manage, then I respectfully submit that we are, at this very moment, observing and participating in the final decline of western civilization.  When these are the examples of what government and industry can do when given unprecedented access to information technology, ladies and gentlemen we have failed and failed miserably.